Brandon University

General

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FAQ 10

• Viewing PDF in browser
• Map Network Drives for Staff - MAC
• Map Network Drives for Staff - Windows
• Unified Messaging
• Enable Adobe Flash player on a website

See all 10 articles

Wireless 3

• Joining BU Wireless from Windows Devices
• Onboarding BU Wireless on Mac
• Join BU Wireless Windows (Manual install)

Email 10

• Changing Sent Items Location for Shared Mailboxes
• Student Email & Office365 install
• Junk E-mail - put message on approval list
• Access a shared mailbox through OWA (exchange)
• Set an away/vacation message

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Windows 6

• Remote Desktop
• Enable Second Monitor for Remote Desktop
• BU Laptop Login Passwords
• Setting default PDF Viewer
• Remote Desktop - Troubleshooting Stability

See all 6 articles

Multi-Factor Authentication 4

• Enrolling in MFA
• MFA FAQ
• Using MFA
• DUO – Manage your settings or reactivate DUO on a device

Office 365 12

• Sync OneDrive to local PC
• Sharing a folder from OneDrive or SharePoint
• OneDrive sharing
• OneDrive Setup - quick notes
• Moving from (N:)Drive to OneDrive

See all 12 articles

Printing 3

• Student Printing
• Manually Installing a Staff printer - once access has been granted
• Set Default Printer for Faculty & Staff on Windows 10

VPN 3

• VPN
• Win 10 FortiClient App from Microsoft Store and Configuration
• Forticlient Stops at 40% During Logon

Login and Passwords 7

• BU Staff - Password Reset Portal
• BU Students - Login issues
• BU Students - Password Recovery Setup Instructions
• BU Students - Password Recovery Tool (Students)
• BU Students - Password Change (active access)

See all 7 articles

Teams 6

• Assignment handling for newly added students
• Installing and Launching Teams - Windows/Mac
• MAC Screen Sharing Security settings for Teams
• Getting Started with Microsoft Teams
• Sharing Videos from Stream and Prevent Users from Downloading

See all 6 articles

Zoom 6

• Getting Started with Zoom - Students
• Zoom Account Settings
• Test Zoom Speaker and Mic
• Zoom plug-in for Outlook
• Zoom recording save location

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Moodle 4

• Uploading Video
• Increase Moodle Upload Space
• Faculty getting started with Moodle
• BU Students - Moodle Course Removals/Deletions

Phone System & Voicemail 17

• How to access your voicemail on-campus
• How to access your Voicemail from Off-Campus
• Listening to your voicemail messages
• How to change your Recorded Name
• How to change your Recorded Greeting

See all 17 articles

Private (Agents)

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Residence Wireless 0

Mac Stuff 0