This guide outlines steps that will reset the Microsoft OneDrive desktop client for any syncing or connection issues.
A full Microsoft OneDrive Troubleshooting Guide can be found here:
Fix OneDrive sync problems - Office Support (microsoft.com)
Live document with the Reset steps are here:
https://support.office.com/en-us/article/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c
Windows - To reset the OneDrive desktop sync app
Open a Run dialog by pressing Windows key
and R.
Copy one of these paste it into the dialog window then press OK
%localappdata%\Microsoft\OneDrive\onedrive.exe /reset
If you see a "Windows cannot find..." message, copy and paste this instead, then press OK.
C:\Program Files\Microsoft OneDrive\onedrive.exe /reset
If you see a "Windows cannot find..." message, copy and paste this instead, then press OK.
C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /resetManually restart OneDrive by going to Start
, type OneDrive in the search box, and then click on the OneDrive desktop app.
*** WINDOWS PCs: If resetting the OneDrive Application is still refusing to properly load and sync, and the issue may be in relation to a recent account password change, please try removing the OneDrive Cached credential info
- Close the OneDrive application
- Type Credential Manager in the Windows search bar (or find it in Control Panel)
- Click on the Windows Credentials section
- Find the OneDrive Cached Credential Business, click on the Down Arrow, and then click 'Remove'.
The try to open OneDrive again.
MAC - To reset OneDrive
Quit OneDrive. (Select the cloud icon in the top tray, then select Settings > Quit OneDrive.)
Find OneDrive in your Applications folder.
Right-click OneDrive and select Show Package Contents.
Browse to the Contents > Resources folder.
Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).
Start OneDrive and finish the setup process.