What is BU Email Focused Inbox?
With BU Email accounts, Microsoft uses machine learning to 'sort' incoming emails, within the Microsoft Outlook Client (desktop or Mobile) or the Outlook Web Access (aka Office 365 Webmail)
- the messages Microsoft thinks that are highly important to you are in the 'Focused' Inbox section
- whereas the less-important emails are placed within the 'Other' section of your inbox.
While helpful, this can lead users to sometimes not notice incoming emails messages, so users may disable this feature if they wish.
Disabling Focused Inbox sorting
Each of the series of steps are below. Disabling Focused Inbox is program-independent. Meaning If you access your BU Email using multiple methods and wish to completely stop using Focused Inbox everywhere, then you will need to perform instructions for each email access method that you use.
A) Desktop Outlook Program
- In Outlook, make sure you have your Inbox folder Selected. Click "View" menu, then click "Show Focused Inbox" to turn it off. When you do, you should see the headers change to reflect "All" and "Unread"
B) Outlook Web Access (aka Office 365 Webmail)
When logged in to your BU Email at https://webmail.brandonu.ca :
- Click on the Gear Icon in the Upper Right
- Click on the Option that says "Focused Inbox" to turn it on or off.
- The dot to the right means turned "on". The dot to the left means turned "off".
C) Outlook Mobile (app on Apple iOS and Android devices)
Open your Outlook Mobile app
- Click on the icon in the upper left corner, then click on the Gear Icon at the bottom
- Scroll the Settings page, and then click on the option for Focused Inbox to turn it on or off
- The dot to the right means turned "on". The dot to the left means turned "off".