There may be times when you have to sign out of Teams for technical troubleshooting or to sign in with a different account.
Education students may face this situation when working in some of the School Divisions. The user has a school division Teams account along with their BU Teams account.
The most common issues arise when users are still logged into Teams with their school division (or other company) account.
Sign out and back into Teams
The user will need to sign out of Teams, then sign in with their BU account:
In the upper right-hand corner of the screen, the user can click their initials and then click "Sign out".
Example:
After they are signed out they will be presented with a Teams login screen.
If the users' BU account does not show as a login option (will only show after a successful login) then click "Use another account or sign up"
The user will be prompted to sign in with their BU email account.
Verify the correct account signed in and that cached credentials did not take over and sign the user into their other Teams account.
To verify the correct account is used, the user will want to click their initials again in the upper-right hand corner of the screen and make sure the email address displayed is their BU address.
Example:
NOTE: If the above steps do not work. Try signing out of Teams again, reboot your computer then sign into Teams.
If you are using Teams through a web browser, clear the browser cache and try singing in again