This article outlines how BU account users enrolled in DUO Multifactor Authentication (MFA) will typically interact with DUO on a daily basis. 

If you are not enabled and enrolled for DUO MFA, please see the enrollment setup info here:  DUO - Enrollment in MFA


When you are setup with MFA, you will be prompted for your second factor of authentication 'DUO' when using any of the BU services or systems that require multi-factor authentication.  There are several different authentication options, depending on your original enrollment request.

 


  • Smart phone/Mobile Push (RECOMMENDED)
    • When using the recommended smart phone application you will receive a notification to your phone during the authentication process.
    • You must select "Send me a Push" and then, on your smartphone device, you can either approve or deny the authentication attempt. 
    • If you ever receive an authentication attempt that is not from your own actions, deny it and report it to the BU Helpdesk.
    • For more information visit the Duo Support Page for iOS or Andriod
  • SMS
    • If you are using the SMS option, you will receive a text message with a code when authenticating.
    • You must click "Enter Passcode" and then "Text me new codes"
    • Enter the code you received on your phone's text message and click "Login"
    • For more information go to the SMS Passcodes section of the Duo Phone Support Page
  • Hardware Token
    • If you are issued a hardware token you can use the numbers generated on the hardware token to login.
    • You must click "Enter Passcode" and the push the button on the hardware token.
    • Enter the code on the hardware token and click "Login".
    • For more information go to the Hardware token Duo Support Page.
  • Landline
    • When using the landline option you will receive a phone call from Duo to authenticate.
    • You must click "Call Me".
    • Pick up your phone and listen to the prompts.
    • For more information go to the Phone Call section of the Duo Phone Support Page.